Contact us

Advance care planning advisory service

Callers to the advisory telephone service may request any information regarding advance care planning.

This includes:

  • process and legislation specific to their state or territory
  • advice about specific client / resident scenarios
  • how to facilitate case conferencing or family meetings to discuss advance care planning
  • information about training
  • links to evidence based websites and resources
  • any other queries related to advance care planning, advance care directives and surrogate decision makers

The contact phone number for the service is 1300 208 582 and it's open from 9am until 5 pm, Monday to Friday (AEST).

If you would like advice regarding an advance care plan in relation to a specific client, please call the national advance care planning advisory line on 1300 208 582 and speak with an experienced advance care planning specialist to discuss the case in detail and receive immediate information and guidance.

Decision Assist can provide general information regarding advance care planning legislation in your state or territory, but does not provide legal advice.


Palliative care advisory telephone service

The specialist palliative care advisory telephone service – 1300 668 908 - is available for use by health professionals working with recipients of aged care services, either in a residential care facility or within the community. This includes GPs, nurses, allied health professionals and personal care attendants. 

The phone advisory service also handles inquiries on the palliative approach, ranging from medication, symptom management, psychosocial support and bereavement advice to information about education. It aims to support GPs and aged care staff seeking information and advice about palliative care.

Phone 1300 668 908 for specialist palliative care advice, 9am - 8pm (AEST), 7 days a week.


Email

For you convenience you can also e-mail us with your advance care planning, and palliative care queries. We respond to all contact within two business days.